By confirming a quote or placing an order through KanteenSF.com, you agree to the following terms and conditions. These policies are specifically designed for Corporate Catering clients to ensure we maintain our premium culinary standards and operational excellence for every business event.
1. Scope of Service
Corporate Only: These terms and service offerings apply exclusively to corporate catering orders and business-related events.
2. Cancellations & Modifications
96 Hours or More: * Cancellations: Corporate orders cancelled at least 96 hours prior to the event date are eligible for a refund (less any non-refundable deposits).
Menu Changes: Minor menu modifications are permitted during this window.
48 to 96 Hours: * Cancellations: Cancellations made within this window will incur a charge of 50% of the total order value.
Menu Changes: No changes are permitted as the order has been released to the kitchen and service team.
Less than 48 Hours: * Cancellations: Cancellations made within 48 hours of the event are non-refundable (100% charge).
Menu Changes: No changes are permitted.
Change Fees: Any specifically approved changes within the restricted window will incur a $50 change fee to cover additional coordination and labor.
3. No Refunds & No Returns (Perishable Goods)
Due to the perishable nature of our food, all sales are final once delivered.
For food safety and health reasons, Kanteen cannot accept returns of any food items once they have been delivered and accepted by the host.
4. Drop-Off Service Details
Equipment: Food is delivered in disposable aluminum pans. The host is responsible for all service arrangements, including setup, serving utensils, chafing dishes, staffing, and cleanup.
Staffing: Delivery personnel are delivery-only and are not authorized to assist with unloading, setup, or moving items beyond the initial delivery point.
Add-ons: Professional servers are available upon request for an additional fee.
Insurance: Requests for insurance certificates (COI) incur an $85 administrative fee. Please note that insurance documentation is not provided for drop-off services where Kanteen staff are not present on-site.
5. Dietary Restrictions & Allergens
Kanteen provides allergen labeling on all items. It is the client's responsibility to disclose specific employee or guest allergies (e.g., Nut-free, Jain, Halal) during the confirmation process.
While we take extreme care with cross-contamination, our kitchen processes various allergens and we cannot guarantee a 100% allergen-free environment.
6. Governing Law
These terms are governed by the laws of the State of California. Any disputes arising from these terms shall be resolved in the courts of the San Francisco Bay Area.
