Privacy Policy

Kanteen Catering Privacy Policy

Last updated: 03/22/2024

This Privacy Policy describes how Kanteen Food and Products (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, communicate with us, or make a purchase from www.KanteenSF.com (the "Site") (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on the Site, update the "Last updated" date, and take any other steps required by law.

How We Collect and Use Your Personal Information

We collect personal information from you directly, automatically through cookies, and from third-party partners (such as Shopify and payment processors). This includes:

  • Identifiers: name, email, phone number, address.

  • Commercial Information: order details, billing/shipping addresses, payment confirmations.

  • Account Information: username, password.

  • Communications: support inquiries, reviews, or other information you choose to share.

  • Usage Data: device/browser data, IP address, pages viewed, and interactions with our Services.

We use this information for:

  • Processing and delivering your orders.

  • Providing account and customer support.

  • Sending service updates and transactional notifications.

  • Marketing and promotions (with your consent).

  • Detecting fraud or unauthorized activity.

SMS Messaging & Consent

By providing your mobile number and opting into our SMS program, you consent to receive text messages from Kanteen Catering regarding your orders, account updates, promotions, and special offers.

  • Message Frequency: You may receive up to [4–6] SMS messages per month.

  • Opt-Out: You can cancel SMS at any time by texting STOP to our number. After you send "STOP," we will send you a confirmation message, and you will no longer receive SMS messages.

  • Help: For assistance, reply HELP to our number or email us at hello@kanteensf.com.

  • Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

  • Rates: Message and data rates may apply depending on your mobile plan.

  • Data Sharing: SMS consent and mobile phone numbers are not shared with third parties for their own marketing purposes.

Cookies

We use cookies to operate and improve our Site. See Shopify’s Cookie Policy for details.

How We Disclose Personal Information

We may share your information with:

  • Vendors and service providers (e.g., Shopify, payment processors, shipping providers).

  • Marketing partners to deliver relevant offers (with consent).

  • Legal authorities if required by law.

  • Within our corporate affiliates.

We do not sell your personal information. SMS consent is never shared with third parties.

User-Generated Content

Reviews or other content you post may be public. Please do not include sensitive information.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect information from those under 16.

Security & Retention

We use reasonable safeguards to protect your data but cannot guarantee absolute security. Retention depends on business, legal, and contractual needs.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications.

  • Limit or withdraw consent.

  • File a complaint with a supervisory authority.

To exercise rights, email hello@kanteensf.com.

International Users

We may transfer your information to the United States and other countries where we or our vendors operate, using appropriate safeguards.

Contact

For questions or requests regarding this Privacy Policy:
Email: hello@kanteensf.com